Last updated Saturday 26th May 2018.
How we use your personal information
Your information will be held by Compass (Harwich) Ltd & Compass
Management (Harwich) Ltd hereby known as Compass.
Our privacy promise
1. To keep your data safe and private.
2. Not to sell your data.
3. To give you ways to manage and review your marketing choices at
Data Protection Law changed on Friday 25th May 2018
This notice sets out most of your rights under the new law.
How the law protects you
As well as our privacy promise, your privacy is protected by law.
This section explains how that works.
Data protection law say that we are allowed to use personal information
only if we have a proper reason to do so. This includes sharing it outside
The law says we must have one or more of these reason:-
1. To fulfil a contract we have with your or
2. When it is in our legitimate interest or
3. When you consent to it.
A legitimate interest is when we have a business or commercial reason
to use your information. But, even then it must not unfairly go against
what it is right and best for you. If we rely on our legitimate interests we
will tell you what that is.
Types and where/how we collect personal information/data from
We may collect personal information about you and also collect if from
other industry related companies e.g. solicitors, other estate agents,
surveyors and building firms etc.
Types of Data Collection
When you contact Compass or any associated company we will collect
personal data about you. This may consist of information such as your
name, email address, postal address, telephone numbers etc. The amount
of data collected depends on what type of service your require e.g.
mortgage applications require salary/employment details and other
sensitive data and rental applications require verification documents such
as passports/visa. By submitting your details you enable Compas (and
where applicable associated compaines) to provide you with the service
Where/How we collect data
When you talk to us on the phone or in branch
When you use our websites, mobile devices apps, web chat
In emails and letters
In financial reviews and interviews
In customer surveys
If you take part in our competitions or promotions
Who we share your personal information with
We may share your personal information with companies within Compass
as well as the following:
Companies that introduce you to us
Companies that we introduce you to
Credit reference agencies
Fraud prevention agencies
Payroll service providers
Public information sources, such as Companies House
Agents working on our behalf
Medical practitioners *
Government and law enforcement agencies
HM Revenue & Customs, regualators and other authorities
Any party linked with you
Companies we have a joint venture or agreement to co-operate with
* For some insurance products, your GP or other medical professionals
may be contacted. This will only be done with your consent.
If you choose not to give personal information
We may need to collect personal information by, or under the terms of a
contract we have with you.
If you choose not to provide us with personal information, it may delay or
prevent us from meeting our obligations. If may also mena that we cannot
perform services needed to run your accounts or polices. It could mean
that we cancel a product or service you have with us.
Any data collection that is optional would be made clear at the point of
We may use your personal information to tell you above relevant
products and offers. That is what we mean when we talk about ‘marketing’.
The personal information we have for you is made of of what you tell us
and data we collect when you use our services, or from third parties we
We study this to form a view on what we think you may want or need, or
what may be of interest to you. This is how we decide which products,
services and offers may be relevant for you.
We can only use your personal information to send you marketing
messages if we have either your consent or a ‘legitimate interest’.
That is when we have a business of commercial reason to use your
information. If must not unfairly go against what is right and best for you.
Your can ask us to stop sending you marketing messages by contacting
us at any time.
We may ask you to confirm or update your choices, if you take out any
new products or services with us in the future. We will also ask you to do
this if there are any changes in the law, regulation, or the structure of
If you change your mind you can update your choices at any time by
How long we keep your personal information
We will keep your personal information for as long as your are a
customers of Compass.
After you stop being a customer we may keep your data for up to 6 years
for one of these reason:
To respond to any questions or complaints
To show that we treated you fairly
To maintain records according to rules that apply to us
We may keep your data for longer than 6 years if we cannot delete it for
legal, regulatory or technical reasons.
How to get a copy of your personal information
You can access your personal information we hold by writing to us at
Compass, 28 Kingsway, Dovercourt, Harwich, Essex, CO12 3AB.
Letting us know if your personal information is incorrect
You have the right to question personal information we have about you
that you think is wrong or imcomplete. Please contact us if you want to
do this. If you do we will take reasonable steps to check its accuracy and
What if you want us to stop using your personal information
You have the right to object to our use of your personal information, or to
ask us to delete, remove, or stop using your personal information if there
is no need for us to keep it. This is known as the ‘right to object’ and
‘right to erasure’, or the ‘right to be forgotten’.
They may be legal or other official reasons why we need to keep or use
your data. But, please tell us if you think that we should not be holding
your personal data.
We may sometimes be able to restrict the use of your data. This means
that it can only be used for certain things, such as legal claims or to
exercise legal rights. In this situation we would not use or share your
information in other ways while it is restricted.
If you want to object to how we use your data, or ask us to delete it or
restrict how we use it, please contact us.
How to complain
If you are unhappy with how we have used your personal information
you can contact us at:-
Compass, 28 Kingsway, Dovercourt , Harwich, Essex, CO12 3AB.
You also have the right to compain to the Information Commissioner’s
Office. Find out on their website how to report a concern.
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